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1-Day Express Delivery

Order and Return Policy

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

We normally ship within 2-3 business days. However, if you prefer to have an express shipment within today, You are welcome to choose express shipment during the checkout.

*Express delivery ships out every business day.  Express shipment window close before 4pm. If the order receive later than 4pm, we will ship it in the next business day.

You could create your account by clicking Login and register a new account. Or else, you could create it once you are checking out product from our store. 

Please be notified that the user account will be later use for checking shipment information.

Please contact us in LINE: @alta24.com with your order number.

Once your order is shipped out. Email will be sent to you with tracking information. However, if you could not find any emails from use within 3 business days. Please contact us in LINE: @alta24.com or email.

No. Every payment information is processed and store via Omise payment gateway.

We normally just ship only in Thailand. If you would like us to ship to other countries, please contact us in LINE:@alta24.com or email [email protected] 

in case you need help

Returns and Exchanges

Please make sure to keep your order receipt and order number in order to make a return request.

To request for return, please fill in your information in our warranty page

ALTA24 reserves the right to accept or refuse any return request.  In general, the request would not be accepted if the products do not purchase from our website, have sign of damage, or does not remain in new condition.

We take great care of every orders but sometimes it slips. Please chat with us in LINE: @alta24.com or email back to us. We will take care of your return and exchanges with a free shipment fee from us to you.

*Please notify that product shipment cost from you back to us will be you’re responsible.

Please chat with us in LINE: @alta24.com or email back to us. We will take care of your return and exchanges with a free shipment fee from us to you.

*Please notify that product shipment cost from you back to us will be you’re responsible.

Before return please submit your request in our warranty page. By submitting, you help us process your request quicker without any missing information.

Then our support team will notify you to send to below address:
Alta Corporation Co., Ltd.
Kantarat Warehouse C-3, 533/4 Moo 6, Lat Krabang Road, Lat Krabang, Bangkok, 10250

We are available on LINE: @alta24.com for chat or Facebook Page.

Please contact in LINE:@alta24.com and we will help you on the enquiry.

Yes. Please contact in LINE:@alta24.com and we will help you on the enquiry.

Your payment will be refunded to the same channel you made the payment.

Yes. Please contact in LINE:@alta24.com and we will help you on the enquiry.

Once we approve your refund. You would be refunded to the same channel you made the payment.

The period of getting refund payment depends on your selected payment channel, which could range from a few days to next billing cycle.

 

Fast Delivery

ด้วยบริการขนส่งสินค้าจากบริษัทขนส่งชั้นนำ

Selected Brands

สินค้าคุณภาพจากแบรนด์ระดับโปรทัวร์

Product Warranty

รับประกันสินค้าโดยตรงจากเจ้าของผลิตภัณฑ์

Secured Payment

บริการชำระเงินผ่าน K-Payment Gateway จาก ธนาคารกสิกรไทย